Terms of service

Terms of Service

OVERVIEW

Welcome to Mellow Cos. The terms “we”, “us” and “our” refer to Mellow Cos. Mellow Cos operates this website and online store, including all related information, content, features, tools, products and services provided to you.

By visiting our website, browsing our store, placing an order, or using any part of our services, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree to these terms, please do not use our website or services.

SECTION 1 - ELIGIBILITY AND ACCOUNT

By using this website, you confirm that you are at least the age of majority in your place of residence. You agree to provide accurate, current, and complete information when placing an order or creating an account.

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

SECTION 2 - OUR PRODUCTS

We make every effort to display product descriptions, images, colors, prices, and availability as accurately as possible. However, product colors and appearance may vary slightly depending on your device screen and settings.

All product descriptions, pricing, and availability are subject to change without notice. We reserve the right to limit quantities, discontinue products, or refuse service where necessary.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Mellow Cos reserves the right to accept or decline your order for any reason, including product availability, suspected fraud, incorrect pricing, or payment issues.

Your order is accepted only after payment has been processed and you receive an order confirmation email. If we need to cancel or change an order, we will contact you using the email address, billing address, or phone number provided at checkout.

Please review your order carefully before submitting it. Once an order has been processed or shipped, we may not be able to cancel or change it.

SECTION 4 - PRICING AND PAYMENT

All prices are listed on our website and may change without notice. Unless otherwise stated, product prices do not include taxes, shipping fees, customs duties, or import charges.

You agree to provide accurate payment and billing information. By submitting payment information, you confirm that you are authorized to use the selected payment method.

SECTION 5 - SHIPPING AND DELIVERY

Orders are processed and shipped according to our Shipping Policy. Delivery times are estimates and may vary due to carrier delays, customs processing, weather, holidays, or other circumstances outside our control.

Once your order has shipped, you will receive tracking information when available. Customers are responsible for providing a correct and complete shipping address.

SECTION 6 - RETURNS AND REFUNDS

Returns, exchanges, and refunds are handled according to our Refund Policy. Please review the Refund Policy before placing an order.

For hygiene and safety reasons, opened or used cosmetics, skincare, body care, and personal care products may not be eligible for return unless the item is defective, damaged, or incorrect.

SECTION 7 - INTELLECTUAL PROPERTY

All content on this website, including text, images, graphics, logos, product names, designs, videos, and other materials, is owned by Mellow Cos or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or use any content from this website without our prior written permission.

SECTION 8 - THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or use services provided by third parties, including Shopify, payment providers, shipping providers, analytics tools, and advertising platforms.

We are not responsible for the content, policies, or practices of third-party websites or services. Please review their terms and policies before using them.

SECTION 9 - SHOPIFY

Our store is powered by Shopify, which helps us provide our online store and related services. Purchases made through our store are transactions between you and Mellow Cos. Shopify is not responsible for products, shipping, returns, refunds, or customer support related to your purchase from Mellow Cos.

SECTION 10 - PRIVACY

Your personal information is handled according to our Privacy Policy. By using our website, you acknowledge that you have read and understood our Privacy Policy.

SECTION 11 - PROHIBITED USES

You agree not to use our website or services for any unlawful, fraudulent, abusive, harmful, or misleading purpose. You may not interfere with the security, functionality, or operation of our website.

You may not upload viruses, scrape data, impersonate another person or business, infringe intellectual property rights, or submit false or misleading information.

SECTION 12 - ERRORS AND INACCURACIES

Occasionally, there may be information on our website that contains errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct errors, update information, cancel orders, or change details at any time without prior notice.

SECTION 13 - DISCLAIMER OF WARRANTIES

Our website and products are provided “as is” and “as available,” except as expressly stated by Mellow Cos. We do not guarantee that the website will be uninterrupted, secure, or error-free.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

SECTION 14 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Mellow Cos shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or products.

SECTION 15 - INDEMNIFICATION

You agree to indemnify and hold harmless Mellow Cos, its employees, service providers, and partners from any claims, damages, liabilities, or expenses arising from your breach of these Terms or your misuse of our website or services.

SECTION 16 - GOVERNING LAW

These Terms of Service are governed by the applicable laws of the jurisdiction where Mellow Cos operates, without regard to conflict of law principles.

SECTION 17 - CHANGES TO THESE TERMS

We may update these Terms of Service from time to time. Any changes will be posted on this page. Your continued use of our website after changes are posted means you accept the updated Terms.

SECTION 18 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

Mellow Cos
Email: admin@mellowcos.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM
Business / Mailing Address:
No. 114 Xinfeng Road, Fengshan, Heping Town, Chaoyang District, Shantou, Guangdong 515154, China