Privacy policy
Privacy Policy
This Privacy Policy describes how Mellow Cos collects, uses, and shares your personal information when you visit or make a purchase from mellowcos.com.
Information We Collect
When you visit our website, place an order, create an account, contact us, or subscribe to our emails, we may collect the following information:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment confirmation information
- Device information
- Browser information
- IP address
- Cookies and website usage data
We do not store full credit card numbers on our website. Payments are processed securely by third-party payment providers.
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support
- Prevent fraud and protect our store
- Improve our website and shopping experience
- Send marketing emails, only if you choose to subscribe
- Measure advertising performance and website analytics
Sharing Your Information
We may share necessary information with trusted service providers, including:
- Shopify, which hosts our online store
- Payment processors
- Shipping and logistics providers
- Email marketing tools
- Analytics and advertising partners such as Google and Meta
These providers only receive the information needed to perform their services.
Cookies and Tracking
We use cookies and similar technologies to improve website functionality, remember your preferences, analyze traffic, and measure advertising performance.
You can adjust cookie settings through your browser. Some website features may not work properly if cookies are disabled.
Google Advertising and Analytics
We may use Google Analytics, Google Ads, and related Google services to understand website performance and measure advertising results. Google may use cookies or similar technologies to collect information about your interactions with our website.
Marketing Communications
If you subscribe to our emails, we may send you promotional messages, product updates, and special offers. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us.
Data Retention
We keep your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.
Your Rights
Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information. To make a request, please contact us using the information below.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children.
International Transfers
Your information may be processed and stored in countries outside your country of residence, including where our service providers operate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Mellow Cos
Email: admin@mellowcos.com
Business / Mailing Address:
No. 114 Xinfeng Road, Fengshan, Heping Town, Chaoyang District, Shantou, Guangdong 515154, China